Frequently Asked Question
How can we help you? Our customer care team is here to answer your concerns.
All subscription plans are entitled to daily patrols and access to the SOS panic button. Once subscribed, you can then add on our CCTV installation from only RM100 per CCTV camera.
Our bodyguard services are only available for members with a VIP Home subscription (any type of property). Use the VIP Home app to make an advanced booking by selecting the date and time required.
We are currently available in Penang and Kuala Lumpur, but don’t worry, we are working hard to expand to all parts of Malaysia very soon!
Our three main security packages are for Individual Households, Warehouses, and Commercial Properties in Malaysia.
Our subscription plans are easy to pick as they are priced according to the type of property. Your plan will renew every 6 months or every 12 months depending on what you choose.
We currently do not offer free trials on any of our subscription plans. However, everyone gets to use our panic button two times, even if they are not subscribed. For our VIP Home subscribers, there is no limit to the number of uses of the panic button.
We do not offer refunds on any subscriptions. Please contact us if you have any feedback regarding our services.
You need to verify your Identification Card to make your QR code visible (Note: verification may take up to 2 business days to verify).
The SOS button comes in useful during emergencies. With a long hold press of 2 seconds, you can be put in touch with an ambulance, police, or fire brigade. (Note: The situation will need to be assessed before being attended to. Please use the button responsibly.)
How can we help you? Our customer care team is here to answer your concerns.